Privacy Policy

Lekoa Lodge (“we”, “us”, or “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and your rights under South Africa’s Protection of Personal Information Act, 2013 (POPIA).

1. Who we are

Lekoa Lodge, located at Villiers Farm, Wolvenfontein, Villiers, 9840, Free State, South Africa. For any privacy-related queries, contact us at info@lekoalodge.com or +27 82 584 5004 .

2. Information we collect

We only collect personal information that you voluntarily provide when contacting us about bookings, weddings, conferences, or other enquiries. This may include:

• Name and surname
• Email address and phone number
• Details of your enquiry, booking, or event
• Any other information you choose to share with us

When you visit this website, our hosting provider may also log standard technical information such as IP address, browser type, and pages visited for security and performance purposes.

3. How we use your information

We use your information to:

• Respond to your enquiries and booking requests
• Arrange and manage your stay, wedding, or conference
• Send you information you’ve requested from us
• Comply with our legal and regulatory obligations

We will not sell, rent, or share your personal information with third parties for marketing purposes.

4. Lawful basis for processing

We process your personal information on the lawful bases set out in section 11 of POPIA, including your consent, the performance of a contract with you, our legitimate interests, and compliance with legal obligations.

5. Sharing your information

We may share your personal information with trusted service providers who help us operate our business (for example, email providers, payment processors, or wedding suppliers you’ve asked us to recommend). These parties are required to protect your information and use it only for the purpose we’ve engaged them for.

6. Retention

We keep your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by South African law (for example, tax and accounting records are typically retained for at least five years).

7. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure. No method of transmission over the Internet is 100% secure, however, so we cannot guarantee absolute security.

8. Your rights

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za

To exercise any of these rights, email us at info@lekoalodge.com .

9. Cookies

This website uses only essential cookies required for the site to function. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and, where required, request your consent.

10. Third-party content

Our website embeds a Google Maps iframe on certain pages. When that map loads, Google may collect data in accordance with its own privacy policy. We do not control this processing.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of the page indicates when it was last revised.